Grievance Redressal

Formal mechanism for resolving unresolved complaints and safety concerns.

Effective Date: June 2026 Last Updated: June 2026 Version: 2.0
Table of Contents

Grievance Process

1
Submit
2
Acknowledge
3
Classify
4
Investigate
5
Decide
6
Escalate

1. Purpose

This page explains the difference between a normal support request, a safety report, a payment dispute, a privacy request, and a formal grievance. A formal grievance should be filed if standard support channels fail to resolve your issue.

3. Grievance Officer

For formal grievances, please contact our designated officer:

  • Designation: Grievance Officer, DOSTIN
  • Email: dostin.support@gmail.com
  • Support Hours: Monday - Friday (9:00 - 18:00)
  • Acknowledgement: Within 48 hours
  • Resolution Timeline: Within 30 days

Grievance Categories

AccountSuspension, access
BookingCancellations, no-shows
Payment/RefundFailed transfers, disputes
Companion PayoutEligibility, delays
SafetyHarassment, conduct
PrivacyData requests

12. Emergency and Criminal Matters

Important: DOSTIN is not a law-enforcement agency. For immediate danger or criminal activity, contact local authorities (112 in India) or the Cyber Crime portal (1930) before filing a grievance.