2. No Physical Goods or Shipping
DOSTIN provides digital marketplace and activity-booking services. We do not sell or ship physical goods. Physical returns, exchanges, and shipping policies are not applicable.
Refund & Cancellation Policy
Rules for cancelling bookings and receiving refunds.
Table of Contents
5. Customer Cancellation Windows
If a customer cancels a confirmed booking, the refund amount depends on the time remaining before the booking start time:
More than 24 hours
100% Refund
2 to 24 hours
50% Refund
Less than 2 hours
0% Refund
*Note: Platform payment processing fees may be deducted as per the payment provider's policies.
7. Companion No-show
If a companion does not show up, the customer receives a 100% refund. If the customer no-shows, no refund is issued.
Valid Exceptions for Full Refund
Companion CancellationFull refund
Failed PaymentFull refund
Duplicate PaymentFull refund
Safety CaseFull refund
19. Refund Timeline
Approved refunds will be initiated back to the original payment method. Refunds typically take 5 to 7 business days, depending on your bank.